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CONTACT US

Address:Chuanye Road,Houjie, Dongguan, Guangdong, China, 523850

Phone / wechat / what'sapp: +86 15306764893
Email: yin@fanchengrobot.cn

Frequently asked questions

1. What information do you need before purchasing a used industrial robot?

To recommend the right robot, we need some basic information:

Robot brand preference (FANUC, ABB, KUKA, YASKAWA, etc.)
Robot model (if available)
Required payload capacity
Working application (welding, handling, palletizing, painting, etc.)
Required quantity
Delivery destination
Any special requirements

Based on your requirements, FAN CHENG ROBOT will recommend the most suitable used robot solution.

2. Are your industrial robots new or used?

FAN CHENG ROBOT specializes in used and refurbished industrial robots.

All robots are pre-owned equipment sourced from reliable channels. Before delivery, each robot is inspected and tested to ensure proper mechanical and electrical performance.

We provide customers with cost-effective alternatives to purchasing new robots.

3. What brands of used robots do you supply?

We mainly supply used industrial robots from leading manufacturers, including:

FANUC
ABB
KUKA
YASKAWA
Kawasaki
OTC
Stäubli

Robot models are available for different applications such as welding, handling, palletizing, painting, and automation.

4. How do you check the condition of used robots?

Before shipment, each robot goes through a professional inspection process, including:

Mechanical condition inspection
Joint movement testing
Controller operation testing
Error alarm checking
Repeatability testing
Running test

Photos and testing videos can be provided before shipment.

5. Can I see photos or videos of the actual robot before purchase?

Yes. We provide real photos and operation videos of the available robot.

Customers can check:

Robot appearance
Controller condition
Robot movement
Operation status

This helps customers understand the actual condition before placing an order.

6. Do you provide a warranty for used industrial robots?

Yes. We provide warranty options depending on the robot model, condition, and customer requirements.

Warranty coverage and duration will be confirmed before order placement.

7. Can you provide robot programming and installation support?

Yes. We can provide technical support including:

Robot setup guidance
Programming support
Installation instructions
Troubleshooting assistance

For complete automation projects, we can also provide integration support.

8. What documents are provided with the robot?

The standard documents may include:

Robot specification sheet
Robot photos and videos
Controller information
User manuals (if available)
Packing list
Commercial invoice
Export documents

Additional documents can be discussed according to customer requirements.

9. How long does delivery take after placing an order?

Delivery time depends on robot availability and customer requirements.

For robots in stock:

Usually 1–3 weeks after order confirmation

For robots requiring refurbishment or preparation:

The lead time will be confirmed based on the actual condition

10. How do you ship used industrial robots internationally?

We have experience exporting robots worldwide.

Shipping options include:

Sea freight
Air freight
Express delivery (for spare parts)

Robots are professionally packed with suitable protection for international transportation..

11. Can you help with customs clearance and export documents?

Yes. We can provide standard export documents, including:

Commercial invoice
Packing list
Certificate of origin (if required)
Export declaration documents

Customers can choose their own forwarder or request our shipping assistance.

12. What payment methods do you accept?

Our standard payment methods include:

Bank transfer (T/T)
Other payment methods can be discussed according to order requirements.

Payment terms will be confirmed before order processing.

13. Can I visit and inspect the robot before purchase?

Yes. Customers are welcome to inspect robots before purchase.

For overseas customers, we can also provide:

Live video inspection
Factory videos
Detailed photos
Testing videos

14. Why should we buy used robots instead of new robots?

Used industrial robots provide several advantages:

Lower investment cost
Faster delivery time
Reliable performance
Wide selection of available models
Suitable for production upgrades and automation projects

FAN CHENG ROBOT helps customers achieve automation goals with a more economical solution.

15. Can you supply spare parts and accessories for used robots?

Yes. We can supply robot-related parts and accessories, including:

Robot controllers
Teach pendants
Servo motors
Drive units
Cables
Mechanical parts

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